Customer Service Support | FAQs & Policies at Premleela

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Payment Methods

Delivery

Cancel & Refunds

Policies

General

What payment types can I use for my booking?

We accept credit/debit cards, net banking, UPI, digital wallets like Paytm, and even cryptocurrency for privacy. Cash payments are also an option for in-person bookings in Mumbai.

Will I face additional costs for certain payment methods?

There are no hidden fees for any payment type we offer. The total cost is shown upfront when you book with us.

How is my payment information kept secure?

We use strong encryption to safeguard your details during transactions. Your financial data is processed securely and not stored by us.

What happens if I overpay by mistake?

If you accidentally send too much, let us know right away. We’ll confirm the error and refund the extra amount if the booking isn’t finalized.

What’s the process if my payment doesn’t go through?

Contact our support team by phone or email if you hit a snag. They’ll guide you to fix the issue quickly.

How long does it take for an escort to reach me?

Typically, escorts arrive within 1-2 hours for standard bookings. This depends on your location within Mumbai and traffic conditions.

Can I get an escort to arrive sooner?

Yes, our 30-minute quick arrival option is available for an extra charge. It’s perfect for urgent requests in central Mumbai areas.

Is there a way to check the escort’s arrival time?

For quick bookings, we send SMS or email updates on their progress. This keeps you informed until they reach you.

What if the escort arrives late?

If they’re delayed beyond 15 minutes, you’ll get a 10% discount next time. Over 30 minutes late, we offer a 25% refund as compensation.

What do I do if the escort fails to show up?

Call us immediately if they don’t arrive as planned. We’ll look into it and provide a refund or reschedule your booking.

How can I stop a booking I’ve made?

Cancel through our website or by calling customer service with your booking ID. It’s a quick process to get it sorted.

Under what conditions can I get my money back?

You’ll receive a full refund if you cancel 24+ hours in advance. Within 24 hours, we deduct a 50% fee due to short notice.

How fast do you handle refund requests?

We process refunds within 24-48 hours after your request. It might take 4-7 days to see the money back in your account.

Can I get some money back if the service disappoints?

If the experience falls short of what was promised, tell us within 24 hours. We’ll assess it and may issue a partial refund.

How long do I have to ask for a refund?

You need to request it within 24 hours of the booking time. After that, we can’t process refunds due to policy limits.

How do you protect my private details?

Your info is locked with encryption and never shared outside our team. Escorts also sign agreements to keep everything confidential.

What rules should I be aware of before booking?

Respect the escort’s limits, stick to the scheduled time, and follow our payment terms. It ensures a smooth experience for everyone.

Do you have an age limit for clients?

Clients must be 18 or older to book with us. We might ask for ID to confirm your age during the process.

What’s the deal with changing a booking?

Reschedule for free if it’s 12+ hours before the time. Last-minute changes within 12 hours come with a 20% fee.

Where do I find all your rules and policies?

Check the “Policies” page on our site for the full rundown. You can also ask our support team for clarification.

What kind of services do you offer?

We provide upscale companionship for events, private meetups, or tailored experiences. Our escorts are professional and discreet.

How long has your company been around?

We’ve been in the escort business in Mumbai for over five years. That experience means reliable, quality service for you.

How do I get in touch with your support team?

Reach us anytime via phone, email, or our website’s contact form. We’re available 24/7 to help with whatever you need.

Are there any deals or offers right now?

We run special discounts for new clients and seasonal promotions. Visit our site or call us to see what’s active now.

Where can I read more about your business?

Our “About Us” page has all the details on what we do and why we’re trusted. It’s a quick way to learn about us.

Are you looking for

Quick Delivery, Cancel, Report issue?

Quick Delivery

Cancellation/Refund

Report Issues

Quick Delivery Service

Premleela’s 30-Minute Escort Delivery Service is designed to bring your selected companion to you in Mumbai swiftly and efficiently. To make this possible, we’ve outlined the following policies that govern this premium service. Please read them carefully to ensure a seamless experience.

Service Area Restriction

The 30-minute delivery promise applies only within Mumbai’s city limits, as defined by the Brihanmumbai Municipal Corporation (BMC). Our escorts are strategically placed across the city, but Mumbai’s heavy traffic—especially on routes like the Western Express Highway—can sometimes pose challenges. This rapid service does not extend to outlying regions such as Thane, Navi Mumbai, or beyond BMC boundaries. For your booking to qualify, your location must fall within our designated Mumbai service zone—no exceptions will be made.

Additional Cost for Speed

To facilitate this expedited service, a 25% surcharge is added to the standard rate for all quick delivery bookings. This fee accounts for the logistics of arranging a companion on short notice, managing Mumbai’s chaotic traffic conditions, and delivering a high-quality experience under tight timelines.

Handling Delays

Should your companion fail to arrive within the promised 30 minutes due to unexpected issues—like gridlock on key roads or sudden monsoon downpours—you must inform us within 10 minutes of the delay (i.e., by the 40-minute mark). Please provide your booking ID and exact location for us to verify the situation. We’ll look into factors such as traffic updates or weather conditions. If the delay is due to our oversight, you’ll be eligible for a 20% discount on your next booking as compensation.

Please Note: Delays caused by client errors—such as an inaccurate address or unavailability at the agreed meeting spot—do not qualify for compensation. In such cases, we’ll still ensure your companion reaches you, but a Rs. 500 rescheduling fee may apply to offset the inconvenience caused.

Reminder: Any delay claims must be reported within the 10-minute window following the 30-minute mark. Late notifications will not be considered for the quick delivery guarantee.

Cancellation and Refund Policy

At Premleela, we value flexibility and aim to accommodate life’s unpredictability while ensuring a fair experience for our clients and companions in Mumbai. Please take a moment to familiarize yourself with the terms outlined below:

1. Cancellations Made More Than 24 Hours Prior to Booking

Cancellation Process: To cancel, simply submit your request via our online form or get in touch with our Mumbai customer care team at your earliest convenience.
Charges: A small 10% fee will be retained to offset administrative and payment processing expenses.
Refund Details: The balance will be refunded to your original payment method promptly.

2. Late Cancellations or No-Shows

What This Means: Cancelling less than 2 hours before your appointment or failing to attend without prior notice qualifies as a no-show, resulting in the full booking amount being non-refundable.
Special Cases: We understand that emergencies can arise. If something unexpected occurs, please reach out to us right away, and we’ll review your situation on a case-by-case basis to determine possible options.

3. Refunds Due to Service Concerns

Eligibility: If the service doesn’t align with what was promised—such as a companion arriving late or not meeting outlined expectations—kindly let us know within 24 hours of the appointment.
Our Response: We’ll investigate quickly and, if your claim is valid, offer a partial or full refund to your original payment method.

Key Information

How to Proceed: All cancellations must be requested through our website or by directly contacting our support team.
Timing:

Cancellation requests will be handled within 24-48 hours of submission.
Refunds will reflect in your account within 4 to 7 working days, depending on your payment provider.

We’re committed to delivering top-notch service and thank you for respecting our policies. Should you have any queries or require assistance, our Mumbai support team is always ready to assist you.

Ways to Get in Touch

You can reach out to us using:

Reporting an Issue

If you encounter any issues with your service—such as delays, unmet expectations, or failure to deliver as promised—please let us know within 24 hours of the scheduled service time. You can report the issue by:

The complaint form on our website
A phone call to our round-the-clock helpline
An email sent to our support desk

When you contact us, kindly provide your booking ID and a brief explanation of the issue. This allows us to dive in and address your concern without delay.

How We Handle Your Report

After receiving your submission, our team will:

Review your booking and the reported problem thoroughly within 24 hours.
Contact you if we need more information to understand the situation better.
Offer a reasonable resolution, such as:

A partial refund based on the extent of the issue
A full refund if the service shortfall was substantial

We know Mumbai’s fast-moving vibe can sometimes bring surprises. Our commitment is to ensure you’re supported and satisfied, no matter what.

Still have a question?

Contact us via one of below options

Live chat

Email

Call back

Customer reviews

Real customers, real reviews

I had never booked an escort before. I searched for a genuine escort agency for the first time and then I found a Premleela agency and I easily found my favorite girl in it. I booked her and had full fun. I really liked it. I would like to rate it 10/10 ?.

Shivam

Rated 5 / 5 reviews

I keep coming to Mumbai for meetings but this time my meeting got delayed for 2 days. Then I booked an escort from Premleela agency to spend time and then I also enjoyed with her in pubs and restaurants. No one could judge that there was an escort girl with me, everyone thought she was my girlfriend. All the escorts here are very good.

Joy

Rated 5 / 5 reviews

Premleela is the trusted escorts service provider in Mumbai. I booked escort with Premleela and every time I enjoyed in different category , I loved there service and the best part is that they never ask you payment first every time I book they ask money after the girl arrived in my room really trusted agency.

Himanshu

Rated 5 / 5 reviews

My friend booked an escort from Premleela to show off to his college friends and when he introduced the escort by telling him about his girlfriend, no one suspected that she was an escort and after that both of them had fun the whole night and the escort gave him very good service the whole night and now whenever he books an escort, he books the same girl. Premleela agency provides very good service

Robin

Rated 4 / 5 reviews